Our support pricing is among the lowest in the transportation software industry. For one small amount per month per user your company will receive program updates, web services access and technical support. For those companies operating the Express Online edition, one low subscription price covers software access as well as unlimited technical support.

Program Updates

Your software purchase decision is one that will affect your company in real and meaningful ways for many years into the future. More than virtually any business decision you might make, this decision will define the direction your company will take for the next five to ten years. You should weigh in to your decision making process the knowledge that as technology changes shippers will add demands that you will have to meet. Those transportation providers that commit to advanced software and advanced processes will succeed, others won’t.

To that end we have always been committed to continuous improvement in all of our systems. To make sure that all of our customers can take advantage of all of the new functionality we develop, we’ve automated the entire system maintenance and upgrade process. All system maintenance is handled automatically. Database changes, workstation and server file updates and even off-site database backups are all performed automatically. As a PCS customer, you can expect a problem free software system that updates continuously and maintains itself.

Web Services Access

Our Web Services deliver high end functionality to our customers. Your support agreement guarantees that your company can take advantage of all of these web services. For more information on what features are included as Web Services click-here.

Technical Support

PCS Software employs a variety of methods to deliver the best technical support in the transportation management software industry. As our customer you will receive:

On-Line Help - Over 200 pages of advice and know how, complete with program screenshots, which can educate new or existing users on the best use of our systems. All help is context sensitive. This means that no matter where you are in the program, one key will access specific help for the task at hand.

Video Tutorials – Over 150 narrated Flash training tutorials that cover virtually every aspect of the program. In these videos we cover how the program operates as well as a great deal of the logic behind the program. This is the fastest way to get educated on the best use of the software.

Support Chat – Every program user can send messages directly from the software to our support staff. Messages sent will appear on our support teams’ computer screens where they will quickly send you back an answer. It’s a quick and easy way to ask a general question without having to pick up your telephone.

Telephone Support – All of our customers that maintain a support agreement are entitled to unlimited telephone technical support. Our support staff is highly trained, very experienced and many even have backgrounds in the transportation industry. No matter what the issue, if it relates to our software, we can resolve it. We can train new personnel, discuss best usage of the software, consult with you on optimizing your business processes and advise you on hardware and network configurations. Our software runs so well that even with thousands of users operating our software every day, you’ll find that when you call our office an actual person will answer the phone and more often than not you will be transferred straight to a support professional.